Warranty Policy

At Snugora, we stand behind the quality of our products. To ensure your peace of mind, we offer a 1-Year Limited Warranty on all eligible items. Please review the terms and conditions of our warranty policy below.

1. What Does the Warranty Cover?

  • The warranty covers defects in materials and workmanship under normal use for a period of 1 year from the date of purchase.

  • This includes:

    • Manufacturing defects.

    • Malfunctions due to faulty components.

    • Issues arising from improper assembly (if applicable).

2. What Is Not Covered?

  • The warranty does not cover:

    • Damage caused by misuse, abuse, or neglect.

    • Normal wear and tear.

    • Damage due to accidents, improper maintenance, or unauthorized repairs.

    • Products purchased from unauthorized sellers or third-party platforms.

    • Consumable parts (e.g., batteries, light bulbs) unless they are defective upon arrival.

3. How to Make a Warranty Claim

  1. Contact Us: Reach out to our customer service team at contact@snugora.shop or +1 (305) 298-5952 to initiate a warranty claim.

  2. Provide Proof of Purchase: Submit a copy of your receipt or order confirmation.

  3. Describe the Issue: Provide a detailed description of the defect or issue.

  4. Return the Product: If necessary, we will provide instructions for returning the product for inspection.

4. Warranty Resolution

  • If the claim is approved, we will, at our discretion:

    • Repair the product.

    • Replace the product with a new or refurbished item.

    • Issue a refund for the purchase price.

5. Exclusions and Limitations

  • The warranty is non-transferable and applies only to the original purchaser.

  • Any implied warranties (e.g., merchantability or fitness for a particular purpose) are limited to the duration of this warranty.

6. Contact Us

For questions about our Warranty Policy, please contact us at contact@snugora.shop or +1 (305) 298-5952.